What Does a Tablet War Mean for a Mobile Workforce?

SuperConnect is the newest division of Slalom, LLC. SuperConnect draws on our extensive experience working with enterprises large and small to help you maximize your effectiveness, be more innovative, and better support your most important assets—employees. SuperConnect helps companies and users work better by harnessing the value of four major trends emerging today: Mobility, Enterprise Gamification, Social Media, and Cloud Computing. To learn more about SuperConnect and what we can do for your company, visit SuperConnect.com.

We have all read about the growth of tablets in the workplace and the pending battle of dominance securing market share. Strategy Analytics posted that 25 million tablets were shipped worldwide during the second quarter of 2012. Apple still leads the group with 68.3% and Android picking up 29.3% market share. Although the numbers are impressive in regards to growth, I see less and less articles on how to empower employees with tablets.

Garret Carlson: Sr. Director, Sales & Business Development and Co-Founder of SuperConnect

Garret Carlson, Sr. Director, Sales and Business Development and Co-Founder of SuperConnect, is passionate about building relationships with clients and partners and delivering exceptionally effective mobile applications.

Tablets provide easy and convenient access to email and the web, but there are many stories about the difficulty of gaining access to corporate systems and information. There is no precedent for the correct method of accessing corporate information on a tablet device, so many organizations refer to PC-based authentication. VPN clients, rights management servers, and other directory access protocols are forced many times to the tablet via mobile device management (MDM) tools.

Although this might fulfill the IT policies, it many times slows down the experience for the user. The additional challenge is that many times you’re dealing with C-level officers, board members, and sales people that historically don’t want to limit their experience with the device. This usually means they will take their personal tablet outside the purview of the corporate IT department and its policies, creating the potential to put corporate networks, and highly sensitive corporate documents and employee information at risk. Read more of this post

Mobile Accessibility Improves Client Trust

Garret Carlson: Sr. Director, Sales & Business Development and Co-Founder of SuperConnect

Garret Carlson, Sr. Director, Sales and Business Development and Co-Founder of SuperConnect, is passionate about building relationships with clients and partners and delivering exceptionally effective mobile applications.

Even with best-in-class line of business applications and solid disaster recovery plans, systems go down. IT service outages cause internal havoc and affect vendor/client relationships. Although SLA’s will support rapid recovery of systems, many times the biggest issue is ‘recovering’ from the hit in terms of trust with your client. System downtime or the perception of downtime creates cracks in the foundation of client relationships. So what is the mortar that can help fix the cracks? Many are looking at the mobile enterprise.

An effective rescue of client confidence is the ability to provide mobile data to your field service teams. Giving client-side support teams the ability to find the needed subject matter expert or the clients’ accounts payable individual at their fingertips (even when billing and CRM systems are down) shows agility and true perseverance towards client success. Murphy’s Law dictates that clients will call when there is a telephony hiccup in your customer service call center. Or they will want more information about their invoice from your billing system. At that point, a level of panic sets in for the client and the next call will be escalating the issue to someone they know.

Your best client relationship custodians are many times sitting onsite with your clients. Their success aligns with the success of their client.  Many times they live in the same neighborhood and have kids in the same schools. Business discussions bleed over into little league games and PTA meetings. Read more of this post

A Business User Reviews The Windows Samsung Focus

Slalom Consulting's Garrey Carlson

Garret Carlson is Slalom Consulting’s National Solutions Director responsible for supporting Slalom’s technology solutions across all of Slalom’s offices.

The first wave of Windows phones arrived yesterday and I purchased the Samsung Focus. 24hrs into break in period I thought I would provide my thoughts. Those that work with me know that I am not an early adopter of phones and reluctantly move from device to device. I have been using the iPhone 3GS for about 1.5 years and the ‘freshness’ of the devices went out the window about eight months ago. Although the novelty of Angry Birds & Cut the Rope truly is amazing, the frustration with calendar invites, call quality and rendering office documents was so overpowering that I actually went to AT&T store the first day buy a more business friendly device.

First thing was the form factor of the device is compelling. Similar dimension to the iPhone but he screen is much more clear and larger. The user interface is intuitive and I was able configure the applications quickly. My email was up and running by the time I walked 8 blocks from the store to my desk. The visual keyboard is similar to the iPhone however the buttons seems smaller. The dependency on a Windows Live ID and Zune account was interesting. Thankfully, I already had both accounts but setting that up would be a hassle much like my first experience with the iPhone and iTunes. The Marketplace is limited but I did get the applications I needed. Love the bigger icons and “cleanness” of the start menu. Maybe I am just getting old but ease of finding things out weigh cool factor. The social media integration with people and contacts was almost scary. I was used to opening up applications to get status updates but this feature allows me to peruse folks quickly and get information. Not sure what I like better but it is new. SIM compatibility was an ease for me since I own the 3GS. Those with the 4G will have to make a decision on SIMS. However, I do think I will have some data plan issues if I try and switch back and forth. AT&T never makes it too easy to change devices.

Things I didn’t like were minimal but here’s a list of a few: Read more of this post


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