August 5, 2013 Leave a comment
New Consumer Financial Protection Bureau (CFPB) regulations are creating both challenges and opportunities for financial institutions such as retail banks and credit unions. While some may strive only to meet the regulations, chief compliance officers that go beyond can transform compliance investments into an engine for business value creation.
Learn how credit unions and retail banks can take steps now to develop a strategic and effective complaint management solution that includes both the compliance and marketing departments. As a result, they can meet CFPB regulations as well as tap into the opportunities and insights gleaned from customer and member data.