November 30, 2010 6 Comments
Why Projects Succeed is a blog series in which Slalom Business Architect Roger Kastner sheds light on key factors behind the art and science of successful project management and invites readers to discuss how they apply across different environments.
Recently I wrote about Commitment Management, a process for setting, managing, and delivering on expectations which I believe to be the most important of a Project Manager’s many responsibilities. In that same post I wrote that a lot of organizations measure Project Managers by “on-time and on-budget,” but by focusing on these two metrics the well-intentioned organization may drive the wrong behaviors.
As an alternative, I suggested measuring Project Managers on their mastery of the Commitment Management process in order to identify the individual contribution the Project Manager makes towards the success of the project and to drive the right behaviors instead of unintended ones.
In response, I received a couple of requests for clarification. One reader asked, “OK, besides height, how else would you measure a Project Manager?” while another asked “How do you measure Commitment Management?” Great questions!