December 22, 2010 2 Comments
Why Projects Succeed is a blog series in which Slalom Business Architect Roger Kastner sheds light on key factors behind the art and science of successful project management and invites readers to discuss how they apply across different environments.
Last post, I outlined some tools and processes for identifying the primary stakeholders’ interests and expectations. This time, let’s discuss what successful Project Managers do when finesse and art is required to handle stakeholder management challenges.
In my experience, there are three major sources of Stakeholder Management challenges:
- Unclear Stakeholders – those who do not clearly articulate enough or who are not open and honest about their interests and expectations
- Unidentified Stakeholders – those who were not identified early in the project
- Unreasonable Stakeholders – those who do not embrace what some refer to as “reason” and ”the laws of physics”
In all three instances I rely on the advice of a couple of my literary friends: Stephen M. R. Covey and George Bernard Shaw. Read on, it will be clear what I mean shortly.
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