Recently Published – Diagnosis: Dashboredom

Slalom Consultant Aaron Hursman

Former Slalom Consultant Aaron Hursman is a user experience architect who applies user-centered design principles and techniques for his cients. He has a background in web development and enterprise applications and enjoys participating in the social web.

As we move from the information age into the intelligence age, dashboards are excellent tools for summarizing data and allowing users to make sense of what can be information overload.

However, dashboards rarely live up to their potential. The vision is attainable, but poor design strategy and execution creates insurmountable friction with numbing effects on its victims. With goals like maximized revenue and increased cost savings hanging in the balance, dashboards are not providing return on investment, because business users are not engaged. Poor designs are rendering them as mere bystanders and critically disengaged, because the dashboards are not actionable, consumable, or discoverable.

In this article (which appears in the November-December 2010 issue of the publication Information Management) I uncover the root causes of the disease and present a treatment plan that engages users and promotes a healthy recovery.

About Aaron Hursman
Aaron is a passionate user-advocate that is lucky enough to do what he loves for a living. As a user experience architect, he applies user-centered design principles and techniques including user research, persona development, information architecture, storyboards, wireframes, prototyping, visual design, graphic design, interaction design, and usability. Aaron has a background in web development, enterprise applications, and the social web. At nGame, he is applying his craft to design and build the next generation of enterprise software.

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